Our IT Support and Services

Technology is at the heart of modern business operations, but managing it effectively can be complex. Rough Country Computers provides reliable IT support and services designed to keep your systems secure, efficient, and ready for growth. From small businesses to regional enterprises, our team delivers practical, affordable solutions that make IT an asset rather than a burden.

Managed IT Services

Operating a business requires focus, and managing technology can quickly become overwhelming. Our managed IT services give you peace of mind by monitoring, maintaining, and optimising your systems around the clock. Services include:

Proactive system monitoring and updates
Patch management for improved security
Microsoft 365 management and support
Backup testing and disaster recovery planning
Tailored service plans for small and regional businesses

With Rough Country Computers as your partner, IT problems are addressed before they become critical, ensuring productivity and stability.

Business IT Support

Every organisation needs dependable technology to succeed. Our business IT support team helps small enterprises, farming industries, and regional businesses access enterprise-level expertise at an affordable rate.

Support covers:

Troubleshooting everyday IT issues
Hardware and software support
Setup of secure email and collaboration platforms
Integration of enterprise-grade solutions from partners like Dell EMC, Lenovo, and Microsoft

Our approach ensures your IT infrastructure grows with your business, rather than holding it back.

Remote IT Support

Distance should never limit the quality of your IT services. Rough Country Computers provides remote IT support across rural and regional Australia, and even international locations such as Papua New Guinea, Norfolk Island, and Antarctica.

Capabilities include:

Remote administration and troubleshooting
Secure virtual access for configuration and updates
Fast response to minimise downtime
Guidance delivered without the need for onsite visits

Regional businesses gain access to expert IT support no matter where they operate.

Onsite IT Assistance

Some challenges require hands-on solutions. Our onsite IT assistance is available across Canberra, Batemans Bay, Eden, and surrounding regions .

Services include:

Onsite network setup and maintenance
Hardware installation and configuration
Data recovery for critical failures
Business continuity planning and disaster recovery testing

Having a trusted partner available onsite ensures your business operations continue smoothly with minimal disruption.

IT Helpdesk Services

Reliable IT helpdesk services give your staff a direct point of contact whenever issues arise. Our team provides clear, jargon-free support that empowers employees to resolve challenges quickly.

The helpdesk covers:

Day-to-day troubleshooting for hardware and software
Email, collaboration, and cloud application support
Ticketing and priority escalation for urgent issues
User training and guidance on best practices

With this service in place, your staff can stay focused on core business tasks while we handle the technical details.

IT Infrastructure Management

Strong foundations are critical for business success. Our IT infrastructure management services ensure your networks, servers, and systems are always reliable.

We provide:

Network design, setup, and administration
Server deployment and optimisation
Monitoring for performance and security
Scalable solutions to match your growth

Infrastructure managed by experts reduces downtime, improves productivity, and provides a framework for future expansion.

Cybersecurity Solutions

Threats to business data are growing daily. Rough Country Computers delivers practical cybersecurity solutions to protect your systems and information.

Services include:

Patch management and security updates
Antivirus and firewall management
Threat monitoring and response
User training to reduce risks from phishing and cyberattacks

Our cybersecurity strategies safeguard your operations, giving you the confidence to focus on your business.

Cloud Computing Services

Modern businesses benefit from flexibility and scalability. Our cloud computing services provide secure, accessible, and cost-effective solutions for collaboration and data storage.

Solutions include:

Microsoft 365 integration and management
Hybrid cloud setups for local and remote environments
Secure cloud backups for business continuity
Scalable hosting for applications and data

Moving to the cloud helps regional and rural businesses compete on a global scale, offering access to the same tools as metropolitan enterprises.

Data Backup and Recovery

Data is one of your most valuable assets. Rough Country Computers ensures your information is always protected with data backup and recovery solutions.

Key features include:

Automated daily backups across multiple locations
Regular testing to ensure recovery processes work
Disaster recovery and continuity planning
Protection against accidental deletion, hardware failure, or cyberattacks

Reliable backups mean you can operate with confidence, knowing your business-critical data is safe.

Network Administration

Networks are the backbone of modern IT systems. Our network administration services ensure stability, speed, and security across your organisation.

Support includes:

Local and wide-area network setup
Wireless network optimisation
Security monitoring for potential threats
Ongoing maintenance and updates

Whether you’re running a small business or a regional enterprise, our network services keep you connected and productive.

Other Additional Services

Business Systems Consulting
Customised Computer System Support
Data Sanitisation as a Service
Data Recovery as a Service
Disaster Recovery and Business Continuity Planning
Research as a Service
Website management and development

Why Choose Rough Country Computers?

Over 20 years of experience supporting enterprise systems
Specialised focus on small business and rural industries
Expertise across Microsoft, Dell EMC, Lenovo, and Acronis technologies
Practical, affordable IT solutions tailored for regional Australia

Discover more about our company on the Rough Country Computers homepage.

Our Partners

Dell EMC Partner: Enterprise Hardware sales and services

Microsoft Partner: Sales, support, and services

o Microsoft 365

o Windows Server support

o Windows Desktop support

Get Started Today

Reliable IT is the backbone of any successful business. Rough Country Computers delivers comprehensive IT support and services to help your organisation thrive.